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Returns & Exchanges
How do I cancel my order?
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only
Do you offer refunds or exchanges?
Sven’s Island has a 100% customer satisfaction policy. If you’re not satisfied with a product(s) you’ve purchased online, we’ll happily organise a refund or exchange. Please email us at [email protected] within 60 days of receiving your order
How do I make a return?
Returns & Refunds. Returns must be initiated within 60 days of receiving your order. Items must be unused and in their original packaging. Return by Mail. To start your return, email us at [email protected] with your order number and the deta