Do you offer refunds or exchanges?Updated 17 hours ago

Sven’s Island has a 100% customer satisfaction policy. If you’re not satisfied with a product(s) you’ve purchased online, we’ll happily organise a refund or exchange. Please email us at [email protected] within 60 days of receiving your order, letting us know whether you’d prefer a refund or a replacement.

To receive a refund, you’ll need to return the product(s) to our warehouse. We’ll provide the return address and instructions once you get in touch.

Please note that return shipping costs are the customer’s responsibility. 

Once your return is received and inspected, we’ll confirm whether it meets our return criteria. If approved, your refund will be processed back to your original payment method.

Please note, refunds are limited to the original, end-user purchaser.