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Sven's Island Help Center USA

<p dir="ltr" id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Poppins, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have not received your order confirmation email, you likely placed your order through one of our express payment methods - ShopPay, PayPal, Amazon Pay, or Apple Pay. Your order confirmation email is sent to the email associated with your express payment method.<p dir="ltr" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Poppins, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are not able to locate your confirmation, please <a href="https://brumate.gorgias.help/en-US/contact" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-weight: 700;" target="_blank"></a>contact us at Support@svensisland.com and confirm your full name, email address, and shipping address. Our agents will be happy to locate your order information!

If you have not received your order confirmation email, you likely placed your order through one of our express payment methods - ShopPay, PayPal, Amazon Pay, or Apple Pay. Your order confirmation email is sent to the email associated with your expre

Where is my order confirmation email?

Payment

Is the Miracle Manuka 100% Natural?

Is Sven's products safe to use on Children & Infants?

How do Svens Island products help with eczema, psoriasis, and contact dermatitis?

How often should I apply the ointment to see results?

What are the main ingredients in Svens Island skincare products?

Is Sven's products safe to use with sensitive skin?

Do You Test on Animals?

Product Questions

How do I cancel my order?

Do you offer refunds or exchanges?

How do I make a return?

Returns & Exchanges

What payment options are available?

Do You Offer Afterpay?

How do I track my order?

What if my package gets lost or arrives damaged?

What is your shipping policy?

Where Is My Order?

Shipping

Are your product 100% Natural?

How Do I Purchase Svens Island Products?

What Is Your Product Promise?

Frequently Asked Questions

What if the product I ordered does not work for my skin condition?

Can I redirect my order to a different address after placing it?

What can I do if my order was delivered to the wrong address?

How can I update my delivery address after placing an order?

How do I get tracking information for my order?

What does 'overnight delivery' mean and what happens when it is delayed?

Do you offer a sample size of the Miracle Manuka - Skin Repair Ointment?

Is it possible to hold an order at the warehouse and delay shipping?

What should I do if I receive the wrong product?

Where is my order confirmation email?Updated a day ago